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Understand Your Rights on hiabaji

Access to hiabaji and its services depends on your local law and whether you are in an eligible region — read these terms before you open an account.

Jurisdiction-dependent accessAccount data rightsBangladesh eligibility conditionsbKash, Nagad, Rocket wallet termsContact path for legal queries
hiabaji Understand Your Rights on hiabaji
LEGAL CONTACT PATHS

Reach Us for Policy or Account Questions

If a legal question comes up — about your data, your account status, or an eligibility concern — our support team is the right first stop. You can reach us by live chat, email, or through the in-account message centre. For wallet-related legal queries involving bKash, Nagad, or Rocket, have your transaction reference ready before you write in.

Live Chat Open the chat window from any page while logged in. For legal queries, state the topic clearly so the right team picks it up without bouncing you.
Email Support Send detailed legal or data requests to our support email. Include your registered account name and the wallet type — bKash, Nagad, or Rocket — where relevant.
In-Account Message Centre Log in, head to the Help section, and submit a written query. This creates a timestamped record, which is useful for formal data or account-access requests.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

We apply SSL encryption across all account pages and during every deposit or withdrawal step — whether you are using bKash, Nagad, or Rocket. Account credentials are stored in hashed form and are never transmitted in plain text. Cookie use on hiabaji is limited to session management and performance analytics; we do not use cookies to build profiles for third-party ad networks. You have the right to request a copy of the personal data we hold, and you can ask us to correct inaccuracies through the support channel.

Data Retention We keep account and transaction records for as long as needed to resolve disputes and meet our audit obligations. You can request a data summary at any time through support.
Cookie Policy Cookies on hiabaji handle session continuity and page-performance measurement only. No third-party advertising cookies are set without your explicit consent on the consent banner.
Account Security Your account uses OTP verification on login from a new device. If you suspect unauthorised access, use the in-account lock option and contact support immediately.
Requesting Changes To correct your registered name, wallet number, or contact details, submit an identity-verified request via the in-account message centre. Changes affecting bKash or Nagad wallet links take effect after manual review.

Common Legal and Policy Questions

These are the questions we hear most often around account rights, data handling, and eligibility. If your question is not here, our support team can address it directly through live chat or the in-account message centre.

Access depends on your local law and eligible region. We do not confirm legal status on your behalf — check your local regulations before opening or continuing to use an account.

We collect the name, contact details, and wallet information you provide at registration. Payment data from bKash, Nagad, or Rocket transactions is also recorded for audit and dispute purposes.

Submit a data request through the in-account message centre while logged in. Include your registered name and account number. We aim to respond within a reasonable period and confirm receipt by email.

You can request account closure and data deletion through support. Note that transaction records tied to bKash, Nagad, or Rocket payments may be retained for the period required by our audit obligations before full deletion.

A mismatch triggers a manual review before any funds move. You will be asked to provide identity verification documents. The process is completed before deposit or withdrawal resumes on your account.

We post an in-account notice for any material policy update. Continuing to use the platform after that notice appears counts as your acceptance of the revised terms. Check the notice banner when you next log in.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.