Reference

Terms and Conditions for Your hiabaji Account

One set of rules covers your login, your wallet and every bKash, Nagad or Rocket deposit you send us, and this page puts them in plain English. Read it before you open the lobby, so nothing catches you out later.

Account rulesWallet and depositsbKash, Nagad, RocketLocal law decides accessRevised versions
hiabaji Terms and Conditions for Your hiabaji Account
BEFORE YOU DEPOSIT

Ask Us About Any Clause First

Questions about a clause are cheaper to settle before money moves, so keep our support close while you read. Message us from the chat inside your account or use the contact form on this site and tell us which line you are stuck on. Have your registered mobile number ready, because we check it against the wallet on your account before we discuss anything specific to you.

Account chat Sign in and open the chat panel to reach our team directly. It is the quickest route for questions about your own account, wallet balance or a paused login.
Contact form Not signed in yet? Send your question through the contact form and include the clause you mean. We reply to the mobile number or email address registered on your account.
Wallet help Deposit stuck in bKash, Nagad or Rocket? Send the transaction ID and the amount. We trace it against your account wallet and tell you what the payment rail reported back.
DATA AND ACCESS

Open Your Record and Check It

Reading the terms and seeing how we handle your details are the same conversation. We store your name, mobile number, wallet reference and betting history so deposits and withdrawals can be matched and disputed bets settled. Cookies keep your session open between pages; block them in your browser and the account screens stop working. Nothing is kept longer than the payment or legal reason behind it, and the same checks apply whether you sign in from Dhaka or anywhere else in Bangladesh.

Sign-in checks Every login needs your password plus the one-time code we send to your mobile. Tell us straight away if a code arrives when you did not try to sign in.
Cookies Session cookies hold your login while you move between the lobby and your wallet. You can clear or block them in browser settings, though blocked cookies end your session.
How long we keep data Wallet records stay while your account is open and for the period our payment partners and local rules require afterwards. Ask us and we will explain what applies to your file.
Change requests Wrong mobile number or a misspelt name? Message support from your account and we verify the change against your wallet before updating the record on file.

What You Ask Us Most

Yes. Creating an account means you accept them, so read this page first. If something is unclear, ask support before you send a bKash, Nagad or Rocket deposit rather than after.

Access depends on your local law and eligible regions, so signing in from a restricted place breaks these terms and we may pause the account. Tell support before you travel and we will explain your options.

Message support from your account and we start the closure. Any withdrawable balance goes back through the rail you used, bKash, Nagad or Rocket, once verification is done.

Usually a failed verification, a duplicate account or a deposit flagged by the payment rail. Support tells you which clause applies and what document or step clears it.

Raise the change from inside your account, or use the contact form if you cannot sign in. We verify against your wallet record, then update the name, number or email on file.

The live version on this page always applies, and a revised copy replaces it in place. We flag material changes in your account notices, so sign in and check before your next deposit.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.