Reference

How hiabaji Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team. Access to hiabaji and any account services depends on your local law and eligible regions.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access or delete dataCookie and device data clarity
hiabaji How hiabaji Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Security and Your Account

We apply encryption to data in transit and at rest — this covers your login credentials, payment wallet references and any document you upload during account verification. Our internal access controls mean that only authorised staff can view personal account records, and only when it is necessary to resolve a support case or process a withdrawal. We do not combine your bKash, Nagad or Rocket wallet details with any external marketing database.

Encrypted Connections All data sent between your device and hiabaji travels over SSL encryption. This applies to login, account updates and every bKash, Nagad or Rocket payment session you initiate.
Cookie Controls We use session and preference cookies to keep you logged in and remember your lobby settings. You can block or delete cookies any time through your mobile browser or app settings.
Data Retention Policy We keep your account data only while your account is active. Once you request closure, we delete non-essential records and retain only what applicable legal obligations require us to hold.
Wallet Reference Privacy Your bKash, Nagad and Rocket wallet numbers are stored securely and used only to process your transactions. We do not display full wallet numbers in any account-facing screen.
REACH US DIRECTLY

Contact Us About Your Privacy

If you want to request a copy of your data, ask us to correct something or raise a concern about how we handle your information, our support team is reachable through the channels below. We aim to respond to all data-related requests within a reasonable time. Your request should include your registered email address and the nature of the enquiry so we can locate your account record quickly.

Team online

Live Chat

Open the chat widget from any page on hiabaji. Mention your account email and state that your query is a data or privacy matter so it routes to the right team.

Email Support

Send your data request or privacy concern to our support address listed in the account help section. Include your registered phone number for faster verification.

Account Help Page

Log in, go to your account settings and select the help option. You can raise a data enquiry directly from there without leaving the platform.

Your Privacy Questions, Answered Plainly

These are the questions we get most often about data, account privacy and how we handle the information tied to your hiabaji account. If your question is not covered here, reach out via live chat or the account help page.

We hold your name, email, phone number, the mobile wallet identifiers you registered with (bKash, Nagad or Rocket), device logs and your transaction history. You can request a full copy at any time.

Yes. Submit a deletion request through live chat or email with your account email address. We will delete non-essential records promptly and retain only what applicable law requires us to keep.

No. Your wallet references for bKash, Nagad and Rocket are used only to process your account deposits and withdrawals. We do not pass those details to advertisers or unrelated third parties.

Cookies remember your login session and lobby preferences so you do not have to re-enter them each visit. You can clear cookies through your Android or iOS browser settings without affecting your account itself.

Log in and go to account settings to update your phone number or email. For changes to identity documents already submitted, contact support via live chat and our team will guide you through the update process.

This policy applies to account holders who access hiabaji. Whether you can open or use an account depends on your local law and whether Bangladesh is an eligible region at the time you register.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.